Refund policy

Return and Refund Policy

Returns
We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition you received them, with proof of purchase (order number or receipt).

How to start a return
Email us at support@pearlyshines.com with your order number and the item(s) you'd like to return. We'll send you instructions on where to send your package. Items sent back without first requesting a return will not be accepted.

Refunds
Once we receive and inspect your return, we'll notify you by email whether it's approved. Approved refunds are issued to your original payment method within 30 business days. Your bank or credit card provider may take additional time to post the refund.

Return shipping
You're responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases, contact us before returning it and we'll cover the cost.

Exchanges
The fastest way to get a different item is to return the original and place a new order once your return is accepted.

Exceptions
The following are not eligible for return: [gift cards / final sale items / custom or personalized items / perishable goods — edit as applicable].

Damaged or incorrect items
If your order arrives damaged, defective, or wrong, contact us within 30 days of delivery at support@pearlyshines.com with photos of the item and packaging, and we'll arrange a replacement or refund at no cost to you.