Shipping policy
Shipping Policy
Processing time
Orders are processed within [1–3] business days of purchase. Orders are not shipped or delivered on weekends or statutory holidays.
Shipping rates and delivery estimates
- Standard shipping — [5–10] business days — [$4.99 or "calculated at checkout"]
- Express shipping — [5–8] business days — [$8.99]
Delivery delays can occasionally occur, especially during peak periods.
Shipping to Canada and internationally
We currently ship to [Canada and the United States / worldwide — edit as applicable]. International orders may be subject to customs fees, duties, and taxes charged by the destination country; these are the buyer's responsibility.
Order tracking
Once your order ships, you'll receive a confirmation email with a tracking number. If you haven't received your order within 30 days, contact us at support@pearlyshines.com.
Lost or stolen packages
Pearly Shines is not liable for packages confirmed as delivered to the address provided but lost or stolen. If your tracking shows delivered and you can't locate your package, contact the carrier first, then reach out to us and we'll do what we can to help.